Return Policy - MarketMAPS.com

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Replacement and Return Policy

Replacement Policy
Wall Maps and Map Books
Digital Maps
Custom Products
Damaged Goods
Return Authorization Number (RAN)

At MarketMAPS, our goal is to make sure you get the business map you need - quickly, reliably, and at the best possible price. We are very proud to say that less than 2% of our maps are returned for any reason.

For your convenience, we have established easy-to-use replacement and return policies.

To speak with a sales representative you may call us directly at 1.888.434.MAPS [6277]. If you would like to E-mail us, click here.

Replacement Policy

Satisfaction Guarantee
If you are not 100% satisfied with your map, MarketMAPS.com will create a new map for you at no charge.

Mistakes by the MarketMAPS Staff
First and foremost, we want you to get the map you need. If the people here at MarketMAPS make a mistake, we will simply correct the error by replacing the map. There is no additional charge to you - and we apologize for any inconvenience.

I ordered the wrong map!
If you find that you have ordered the wrong map, we can help. Call us to discuss the map you want, and return the unwanted map in its orginal and re-sellable condition. We will apply the cost of the original map to the replacement.

What you should do:
1. Call us within 2 days of receipt of your map.
2. Get the Return Authorization number (RAN) by completing the Return Request
3. Return the product within 10 days of when the RAN was issued

What MarketMAPS WILL NOT DO:
1. Accept any returns that are not pre-authorized or don't have a Return Authorization Number (RAN)
2. Issue a RAN after 2 days after receipt of product
3. Issue a RAN without a completed and signed Return Request
4. Accept any return after 10 days after the RAN was issued
5. Accept any product not in its original and re-sellable condition

Wall Maps and Map Books

MarketMAPS will accept return of product in its original and re-sellable condition. The product must be free of any alterations, including staples, tape takes, pinholes and effects of mounting.

What you should do:
1. Call us within 2 days of receipt of your map.
2. Get the Return Authorization number (RAN) by completing the Return Request
3. Return the product within 10 days of when the RAN was issued

Digital Maps

MarketMAPS will accept returns of digital products. A refund of 50% of the purchase price is available (does not include shipping and handling charges).

What you should do:
1. Call us within 2 days of receipt of your map.
2. Get the Return Authorization number (RAN) by completing the Return Request
3. Return the product within 10 days of when the RAN was issued

What MarketMAPS WILL NOT DO:
1. Accept any returns that are not pre-authorized or don't have a Return Authorization Number (RAN)
2. Issue a RAN after 2 days after receipt of product
3. Issue a RAN without a completed and signed Return Request
4. Accept any return after 10 days after the RAN was issued
5. Accept any product not in its original and re-sellable condition

Custom Products

MarketMAPS does NOT accept returns of Custom Products

Damaged Goods

If you receive a product with visible damage, call us right away! If the damage is discovered before delivery, refuse it immediately. A replacement will be expedited and shipped to you as soon as possible.

MarketMAPS appreciates your assistance in processing any claim with the shipping carrier.

Return Authorization Number (RAN)

All returns have a Return Authorization Number (RAN). Call your Client Service Representative. They will promptly process your request.
Complete the Return Request and they will provide you with your RAN.

Any products returned without this number will not be accepted.

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